Last modified: January 30, 2023

Introduction

Verb AI, Inc. (“Company”or “We”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website at www.verb.co (our “Website”) or install or otherwise use our mobile applications or interact with any content, functionality, and services offered on or through the Website, mobile application, or our SMS text messaging services (collectively, the “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information. Capitalized terms not defined herein have the meaning set forth in our Terms of Service.

This policy applies to information we collect:

• On our Website.
  
• In email, text, and other electronic or SMS messages between you and us or the Coaches.
  
• Through mobile and desktop applications you download from the Website or from the iTunes or other mobile application store, which provide dedicated non-browser-based interaction between you and the Services.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
  

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Services.
  

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

The Services are not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Services.We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Services or through any of their features, register for Services, make any purchases through the Services, use any of the interactive features of the Services,  or provide any information about yourself to us or to any Coach, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of consent from a parent or guardian, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@verb.co.

Information We Collect About You and How We Collect It

We collect several types of information from and about Users of our Services, including information:

• By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information”);
  
• That is about you but individually does not identify you, such as gender, profession, date or birth; and/or
  
• About your internet connection, the equipment you use to access our Services, and usage details.
  

We collect this information:

• Directly from you when you provide it to us.
  
• Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
  

Information You Provide to Us  

The information we collect on or through our Services may include:

• Information that you provide interacting with our Services.This includes information provided at the time of registering with or subscribing to our Services and while communicating with us or any Coach. We may also ask you for information when you report a problem with our Services.
  
• Records and copies of your correspondence with us or our Coaches.
  
• Details of transactions you carry out through our Services.You may be required to provide financial information before placing an order through our Services.
  
• Your responses to our automated questions and your interactions with Coaches via SMS messages.

Information We Collect Through Automatic Data Collection Technologies  

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your interactions with to our Services, including communications and the resources that you access and use on the Services.
  
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
  

The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
  
• Store information about your preferences, allowing us to customize our Services according to your individual interests.
  
• Speed up your searches.
  
• Recognize you when you return to our Services.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

• To provide our Services and their contents to you.
  
• To provide you with information, products, or services that you request from us or the Coaches.
  
• To assist the Coaches.
  
• To understand your habits and to improve the Services and our artificial intelligence.
• To fulfill any other purpose for which you provide it.
• To provide you with notices about your subscription, including expiration and renewal notices.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to the Services or any products or services we offer or provide though them.
• To allow you to participate in communications with Coaches.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you.. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data.

Disclosure of Your Information

We may disclose aggregated information about our Users, and information that does not identify any individual, without restriction.  

We may disclose personal information that we collect or you provide as described in this Privacy Policy:

• To our subsidiaries and affiliates.
  
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Users is among the assets transferred.
  
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of you, the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction and sharing information with appropriate authorities and law enforcement during an emergency or other dangerous situation, as judged by us or your Coach. For example, we or a Coach may disclose information to law enforcement or other authorities if we determine it is necessary and appropriate, including without limitation to report (a) suspected abuse of a child or vulnerable adult; (b) suicidal potential; or (c) threatened harm to yourself or another person.
  

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit www.verb.co/ccpa, which is incorporated herein by reference.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone

Unfortunately, the transmission of information via the internet or mobile devices is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our Users’ personal information, we will notify you by SMS text message to the phone number specified in your account.  The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at info@verb.co.